Faculty of Humanities

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National 4/5 Travel & Tourism

There are four units in the N4/5 Travel and Tourism Course:-

  • UK and World
  • Customer Service
  • Scotland
  • Employability

Unit Content
UK and World: Pupils will learn about the impact that mass tourism can have on destinations around the world. They will study three locations where they will research different tourist attractions. They will also develop their literacy, numeracy and organisational skills by researching and planning a travel itinerary for a customer. Lastly, they will write a report on tourism trends in the world.

Customer Service: Experiential learning and role play is used in this unit to help pupils develop their knowledge and understanding of the customer service industry. Here pupils will learn the skills of upselling and complaint handling.

Scotland: Pupils will learn about the impact that mass tourism can have on destinations around the Scotland, including Glasgow and the Isle of Skye. They will study three locations where they will research different tourist attractions. They will also develop their literacy, numeracy and organisational skills by researching and planning a travel itinerary for a customer. Lastly, they will write a report on tourism trends in Scotland.

Employability: Here pupils will finish the course by studying three job roles in the travel and tourism industry. They will undertake an audit of their own skills and develop a CV in relation to a job role.

Trips

Trips vary from year to year depending on availability. Trips include: Impact of Tourism Trip, Travel Agency Visits, Airport Tours. In addition, we welcome speakers such as cabin crew to come to the class to discuss their job.

Assessment

There is no exam for Travel and Tourism. It is an internally assessed course, but will be moderated and verified by the SQA. There are 16 outcomes to be completed in order to achieve a full pass at National 4 or National 5 level. High levels of attendance are necessary to complete this course.
Please see a list of assessment deadlines for 2018/19:-