Business Education

Article Index

National 5 Administration & IT

The course has two areas of study: Administration Theory in the Workplace and IT Applications

Administration Theory in the Workplace

  • tasks (duties) of administrators
  • skills/qualities of administrators
  • customer service: features, benefits and consequences
  • health and safety: features of current legislation and organisational responsibilities
  • security of people, property and information:organisational responsibilities and features of current legislation
  • sources of information from internet: features and benefits of reliable internet sources and consequences of unreliable internet sources
  • file management: features, benefits of good and consequences of poor file management
  • corporate image: features, benefits of having a corporate image and consequences of no/negative corporate image
  • electronic communication: methods, features, uses and benefits

IT Applications

  • Word Processing
  • Spreadsheets
  • Databases
  • Presentations
  • Electronic Communication


  • Assignment - 70 marks (Duration - 3 hours)
  • Exam Paper - 50 marks (Duration - 2 hours)

Regular homework excercises will be set, based on the theory part of the course.