Communication Standards

Communications Standards - Response levels and targets for Timeliness and Quality

 Telephone  5 rings
 How often is this target achieved ?  100%
 E-Mails  48 hours
 How often is this target achieved ?  100%
 Written Communication  7 days from receipt
 How often is this target achieved ?  100%
 Personal Callers  2 minutes
 How often is this target achieved ?  100%